Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY.

By placing a reservation with Platinum 1st (the Company), either by telephone, fax, email, online on this site, or in any other manner, you accept, without limitation or qualification, the following TERMS AND CONDITIONS. You further expressly authorize the Company to charge your credit card in full for all charges relating to your reservation.

All content in the Platinum 1st Website (the "Site") is intended only for residents of the United States*.  Platinum 1st maintains the Site for your personal use and information.

By accessing and browsing the Site and/or placing a reservation, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Platinum 1st are superseded and of no force or effect.

THE FOLLOWING POLICIES APPLY TO ALL PLATINUM 1st CUSTOMERS:

CONFIRMATIONS/RATES

  • A confirmation number is provided for every reservation and a confirmation email is generated by the computer system. It is the traveler’s responsibility to review the confirmation information for accuracy.
  • Each segment of your reservation will have an individual confirmation number. If you wish to cancel your reservation, each segment of your reservation will also have an individual cancellation number.
  • The rate provided at the time of booking is an initial estimate of the cost of service as reserved. Wait time, parking, phone usage or other additional services may change your rate. Applicable taxes will be charged as required.
  • A 20% driver gratuity will be included in your rate quote when you make your reservation, together with tolls, an 8% surface transportation fee and variable fuel surcharge. Gratuities/fees/surcharges are calculated on the base fare, stop time, wait time, and any holiday surcharges and will be added and itemized on the customer's receipt.
  • The following additional charges will be itemized on the customer's receipt when applicable:
           Parking Charges
           Cell Phone Charges
           Driver Meals and/or Overnight Accommodations
  • Rides are billed to the customer's credit card and/or corporate account numbers. Platinum 1st accepts the following cards:
           American Express
           Diners Club
           MasterCard
           Visa
  • All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

SEDAN RATES

  • Platinum 1st has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
  • Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing Platinum 1st hourly rate. Customers are billed from the time the vehicle leaves the Platinum 1st facility until the time it returns to the Platinum 1st facility, with a 1.5 hour minimum.
  • All Reservations that are billed on an hourly basis will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
  • Fractions of an hour are rounded to next half-hour.

WAIT TIME/ EXTRA STOPS

  • For all point-to-point reservations, wait time will be charged at $12.50 per quarter hour increment once the grace period has elapsed. For non-airport pick-ups, the grace period is defined as fifteen (15) minutes beyond the scheduled pick up time.
  • Platinum 1st is able to monitor all commercial and corporate flights, therefore, a 30-minute grace period is allowed on all domestic arrivals and 60 minutes on all international arrivals. After the grace period, wait time will be charged at the rate of $12.50 per quarter hour.
  • Platinum 1st does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
  • Additional charges apply for extra passenger requested stops or services. Charges applied to a point-to-point reservation will be charged from $10.00 to $50.00 per stop/service.

Cancellation and No Show Fees

  • Cancellation of sedans within three (3) hours of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% gratuity.
  • A 'no show' fee equal to the base fare price of the trip plus 20% gratuity plus an applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your driver please call 610-615-1205. To avoid being billed as a no-show, we advise you not to leave your location without communicating with Platinum 1st. Platinum 1st is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Platinum 1st does not guarantee vehicle availability or price for reservation changes.
  • Cancellation of SUV's with less than six (6) hours notice will be charged the vehicle hourly minimum.
  • Cancellation of coordinators with less than two (2) hours notice will be charged at the full rate.

Holidays

  • A $25.00 U.S. holiday surcharge will be charged to all trips occurring on:
            New Year's Day
            Memorial Day
            Fourth of July
            Labor Day
            Thanksgiving Day
            Christmas Eve after 5 pm
            Christmas Day
            New Years Eve after 5 pm.
    •  Holiday surcharges also apply to additional holidays in locations outside of the United States.


Other

  • Platinum 1st shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
  • Platinum 1st assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.